Same-Day Order Cancellation and Refund Policy

At Florahut.com, we strive to provide a hassle-free experience for our customers. If you need to cancel your same-day order, our Same-Day Order Cancellation and Refund Policy ensures a straightforward process.

1. Cancellation Window: Same-day orders can be canceled within the first 30 minutes of placing the order.
2. How to Cancel: To cancel your order, please contact our customer support team immediately.
   • Call our customer support hotline Number: 02269710502
   • Email us at: support@florahut.com
   • Utilize the live chat feature on our website.
3. Provide Order Details: When contacting customer support, kindly provide the following details:
   • Order ID
   • Reason for cancellation
   • Product details you wish to cancel
4. Cancellation Confirmation: Upon successful cancellation within the 30-minute window, you will receive confirmation from our customer support team.
5. Refund Process: If the cancellation request is made within the specified time frame, we will initiate a refund. Refunds will be processed within 5 to 7 working days from the date of cancellation.
6. Customer Support Availability: Our customer support team is available every day from 7:00 AM to 12:00 PM (local time). The 30-minute cancellation window is crucial for the efficient processing of same-day orders.
7. Late Cancellation: Cancellation requests made after the 30-minute window may not be accommodated due to the expedited nature of same-day deliveries.

We appreciate your understanding and adherence to our Same-Day Order Cancellation and Refund Policy. If you have any questions or concerns, please reach out to our customer support team promptly. Thank you for choosing Florahut.com.

Advance Cancellation and Refund Policy

Additionally, we offer an Advance Cancellation and Refund Policy for orders scheduled for delivery beyond the same day. Please review the details below:

1. Cancellation: Cancellations must be made at least 48 hours before the scheduled delivery time to claim a refund of the paid amount. No refunds will be made once the 48-hour delivery window starts. Order cancellation charges are 10% or Rs.200, whichever is higher if the order is canceled before 48 hours of the delivery. Gift certificates provided as part of cancellation or refund have a validity of one year from the date of issue and hold no cash value.
2. Cancellation Process: Cancellation of the order should be initiated by sending an email with the subject "Advance Cancellation Request" to support@florahut.com.
   • The email should include:
     1. Order ID
     2. Cancellation Reason
     3. Refund Account Details
3. Cancellation Initiation: Cancellation will be initiated after the formal order cancellation request is received at support@florahut.com.
4. Refund Conditions:
   • Refunds will be made under the following conditions:
     1. Order cancellation
     2. Non-delivery to the recipient (excluding unfounded recipient)
     3. Complaints about the product quality, if verified, will result in a full refund in the form of store credit or replacement.
     4. Due to the perishable nature of flowers, return or exchange is not possible.

Refund Limitations

• A refund can only be requested in the case of service failure, and the decision of our management is final.
• The refund amount will not exceed the customer's paid amount, and Florahut.com is not liable for any loss or claim beyond the paid amount.

Store Credit

Store credit provided as part of cancellation or refund holds no cash value.

Non-Refundable Items

Discounted or exempted amounts cannot be claimed for a refund.

Additional Amounts

Extra amounts credited to Florahut.com's account may be considered for order enhancement but are not refundable.

Refund Processing

Refunds are processed to the customer's payment method within 15 working days.

Decision Authority

In all matters concerning Advance Cancellation and Refund, Florahut.com shall have the deciding hand.

Policy Amendments

Florahut.com may amend its Advance Cancellation And Refund Policy from time to time. Substantial changes will be notified through email or an announcement on the website.

Contact Information

For questions or comments about our Advance Cancellation And Refund Policy, please email us at: support@florahut.com